Refund policy

All Sales Are Final

Due to the highly collectible nature of Starbucks tumblers and Pop Mart items, we do not accept returns, exchanges, or order cancellations.

We do not issue refunds or reships for packages where tracking shows as "Delivered", or if the item was stolen after delivery.

Lost in Transit

We offer a 100% Authenticity Guarantee on all items. If your item is lost in transit before being marked as delivered, we will issue a full refund or reship it.

Damages & Product Issues

We want every collectible to arrive in great condition. To make a claim, the following rules apply:

• Required unboxing video: you must record a clear, continuous unboxing video starting from the moment the package is still sealed. Claims without this video cannot be processed.
• Time limit: any issue must be reported to our customer service within 3 days (72 hours) of delivery. Claims made after 3 days will be rejected.

Collectibles Condition Disclaimer

• Minor flaws: in the world of collectibles, tiny manufacturing marks such as minor surface scratches or microscopic dots are normal. We only cover major damage, deep dents, or broken items.
• Gift boxes: collectibles do not come in original branded boxes by default unless specified in the listing. Where a box is included, the outer packaging exists to protect the product. We cannot guarantee a flawless box, as transit handling is beyond our control.
• Colour variations: for pre-order items, slight colour differences between the initial official promotional photos and the final product may occur. The final physical product shall govern.

How to Contact Us

For any claim, please contact us through our Contact page within the 72-hour window, including your order number and your unboxing video.