Shipping policy

All orders are packed securely with heavy-duty boxes and bubble wrap to ensure safe arrival. We currently ship within the United States only.

Shipping Rates

Shipping is calculated by order value:

  • Orders under $100.00 — $9.00
  • $100.00 to $149.99 — $12.95
  • $150.00 to $249.99 — $14.95
  • $250.00 to $349.99 — $17.95
  • Orders of $350.00 and above — FREE shipping

Your order value is calculated after any discounts and before tax. The exact shipping cost is always shown at checkout before you pay.

Handling & Processing Time

  • In-stock items: shipped within 1–3 business days after payment.
  • Pre-order items: shipped within 1–5 days after the official release date. Please refer to the specific listing for estimated arrival dates.
  • Combined orders: if your order contains both in-stock and pre-order items, the entire order ships together once all pre-order items arrive.
  • Package limits: to prevent damage, each package contains a maximum of 2 cups. Orders with multiple items may be split into separate boxes.

Shipping Times (US only)

  • Standard delivery: 8–18 business days (off-peak) or 20–45 business days during peak season (October – February).
  • US remote regions (HI, AK, GU, PR, APO/FPO): delivery may take 20–45 business days. We highly recommend using a standard US address instead of APO/FPO for faster delivery.
  • Customs delays: in rare cases (approximately 5%), packages may undergo customs inspection, which extends delivery time. This is a standard legal process beyond our control.

Order Tracking

Once your order ships, a tracking number is sent automatically to your registered email. You can track your package on our website or via 17track.net.

Delivery Rules & Shipping Addresses

  • Address accuracy: buyers must provide a complete and correct shipping address, including apartment or suite numbers.
  • No address changes: we cannot change the address after a package has shipped.
  • Non-delivery & loss: we are not responsible, and no refunds or reships will be issued, if a package is lost, delayed, or destroyed due to an incorrect, incomplete, or changed address provided by the buyer, or failure to answer the delivery courier's calls or refusal to accept the package.